Shipping policy
DELIVERIES
We will expedite your order as soon as possible. All orders are normally shipped from our warehouse within 2-3 business days, except around Christmas, where expedition time will be longer as the company is closed for the holidays. These orders will be shipped first working day after New Year.
All orders are subject to availability. When your order is placed, we will send you an order confirmation. Once your package is shipped, we will send you an email with a tracking no. for the package.
An order that has been submitted on a Danish public holiday will be processed the next working day following the public holiday, except around Christmas. Orders placed on December 22 nd and until January 1 st will be processed January 2 nd .
Country of delivery:Denmark.
Carrier
All orders within the EU are shipped with GLS. Order outside EU and rest of the world is shipped by UPS. Orders can be tracked on www.gls.dk or www.ups.com.
Once the parcel has been shipped, you will receive an email with a tracking number. Orders will be delivered Monday to Friday. All deliveries must be signed for receipt, unless another option is provided by the courier.
Due to courier restrictions and the risk of credit card fraud, we do not allow delivery to PO boxes.
If your order consists of several items we reserve the right to split the delivery. This can happen if certain items are delayed at the time of ordering. In the event of split delivery, you will receive tracking for each parcel. You will not be charged for any additional delivery costs.
We always pack and send out your order as soon as possible and no later than 3 working days after the order is received. Some delays may occur due to local public holidays such as Easter, Spring break, Fall break and Christmas/New Year.
SHIPPING PRICES
Shipping costs are subject to where the package will be shipped.
Denmark and rest of EU
Free Shipping on orders above € 40
Shipping cost for orders below € 39.99 will be € 10.
Rest of Europe
Norway, Switzerland, Lichtenstein, Monaco, Iceland, Croatia, Montenegro
Free Shipping on orders above € 100
Shipping cost for orders below € 99.99 will be € 20.
Rest of the World
Free Shipping on orders above € 150
Shipping cost for orders below € 149.99 will be € 40.
Please note that we only ship to home or office addresses - not to PO boxes.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a shipping confirmation with a tracking link. You can also log into your account and click"My Orders". Here you will be able to see the status of your order.
RETURNS
All goods purchased at www.bellaballou.com are covered by the Danish Sale of Goods Act and thereby the two-year right of complaint. Please note that defects in products, which are caused by incorrect use or misuse, are not covered by the right of complaint. Your bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.
The items you wish to return must have been handed over to a freight forwarder no later than 30 days after you have received our order.
During 30 days following the delivery of your order, you may request exchange or refund of products, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. BELLA BALLOU cannot accept returns where labels have been removed, package is damaged or product is crinkled, stained or used.
You are responsible for the shipping of the returned items back to BELLA BALLOU and items lost in transportation will not be compensated for.
Shipping charges within EU on returned products are paid by BELLA BALLOU, but only in the case where the return has been approved and you have received a return label by mail from our customerservice@bellaballou.com. If you ship without contacting our customerservice, shipping costs will not be on our account.
Refunds of returned products will be made to the original purchaser's credit card within 14 days of the return of the product. Please note that additional duties and/or taxes will not be refunded and neither will shipping costs. For countries within the EU, VAT will be included in the refund.
All exchanges are subject to availability. Faulty items will be exchanged to the same type/color of product, subject to availability. Refunds for faulty items can be made within 30 days following delivery.
Exchanges and returns can only be made as described in BELLA BALLOU's instruction. Products cannot be exchanged or refunded at any of our retailers.
Please note that products bought on sale cannot be exchanged.
Return address
BELLA BALLOU
Skovlytoften 1
DK - 2840 Holte
DENMARK